 | Increasing service innovation in the B2C and B2B customer segments: Specialized BSS/OSS silos or a unified architecture? Analysys Mason report commissioned by Comarch This white paper answers the following questions: - What are the pros and cons of shared vs. separate OSS stacks for your B2C and B2B operations?
- Where are the biggest operational differences between B2C (mass) and B2B (custom) domains?
- How do your business and mass customers differ in terms of opportunity-to-cash challenges?
- How do opportunity-to-cash processes evolve in the B2B and B2C areas, together with the emerging business models?
- What are the managerial, business and technological considerations before deciding to share the BSS/OSS between your B2C and B2B operations?
- How much BSS/OSS can really be shared between B2C and B2B domains?
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![]()  | What to look for in a perfect inventory solution? Author: Author: Malgorzata Kwatera, OSS Solution Manager - What is the perfect foundation for automated Service Activation and SLA Monitoring?
- How to efficiently implement an inventory management solution?
- How can you maintain the highest level of accuracy of the inventory database?
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 | Business process reengineering and optimization – the way to increase efficiency for telecom operators Author: Jakub Zaluski - Kapusta, OSS Consulting Manager - How to approach the redesign and optimization of processes in the areas of network planning, rollout and integration
- Why a simplified process-driven approach is more efficient than cycle-based integration processes
- How to reengineer your processes in practice – steps and roadmap
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 | How to shorten time-to-market by embracing business and technical aspects of telecom product design Author: Łukasz Mendyk, OSS Product Manager - How to save time and money by appropriately modeling products and services both from the business and technical perspective
- How to apply a four-layer product design model Offerings-Products-Services-Resources and verify it from the product reusability viewpoint
- How to reuse product specification to create offerings for various customer segments
- How to practically implement the proposed product design process, by testing what works best for your customers
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 | How to Face the Challenge of Spectrum Migration? Author: Andrzej Ambrożewicz, Senior Consultant Radio Networks - Why spectrum management is gaining importance nowadays?
- How spectrum management relates to the network and the OSS environment?
- What the frequency redeployment process looks like – a step by step guide
- What is Comarch’s proposal of a supporting IT solution?
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 | Moving from network assurance to customer service assurance. A different view on SQM, fault management and performance management. Author: Łukasz Mendyk, OSS Product Manager - How to refocus assurance from the network to customer services.
- What pro-active customer experience management means in practice.
- How to transform Performance Management into an SQM system.
- KPIs vs KQIs - metrics that should be used to identify problems influencing customer experience.
- Why Fault Management systems should be shifted towards service monitoring tools.
- Ways a transformation project can reuse the existing OSS ecosystem.
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 | From the core of the network to the customer. How OSS ensures a seamless customer experience. Frost & Sullivan Report commissioned by Comarch - What are the 4 OSS functions that will influence change in your customer experience?
- How to make sure your fulfillment system shortens time to market and boosts service innovation?
- What are the most critical business priorities in your assurance strategy?
- What actions can you take to ensure network upgrades translate directly into better quality of service?
- What are the benefits of including customer data in the network planning, engineering and design processes
- How to effectively manage network traffic and optimize capacity by implementing SON features
- How Comarch helps MTS Russia improve their customer experience (case study)
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 | Smartphone: The Best Tool for Cutting Field Service Costs and Increasing Productivity Author: Szymon Uczciwek, FSM Product Manager - Why mobile access for technicians is crucial for optimal field service management
- How can Smartphone's support field employees
- In what way does using a Smartphone improve customer experience
- Which features of the mobile application for field workforces are the most essential
- How to choose the best mobile solution for your business
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 | OSS/BSS Integration – The Building Block of the Era of “Big Data” Frost & Sullivan Report sponsored by Comarch - What challenges do operators have to tackle in a Data-Driven Market?
- How OSS/BSS Integration helps CPS overcome these challenges?
- Why vendors with a full BSS/OSS portfolio become the preferred choice for CSPs?
- What is Comarch 's innovative approach to bridging the OSS/BSS gap?
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 | How can telecom operators turn the increasing data consumption to their benefit? Author: Łukasz Mendyk, OSS Product Manager - How have flat rates turned into a telecom operators' worst nightmare?
- Why is returning to usage-based data plans not the best strategy?
- How can operators profit from increasing data consumption?
- What business models will enable operators to sell customer experience?
- How can the market presence of both OTT players and telecoms be turned into a win-win situation?
- What IT tools are needed to support the implementation of an application enabler strategy?
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 | Towards Self-Organizing Networks Author: Jakub Kapusta-Zaluski, OSS Product Manager - Increasing complexity of networks and OPEX reduction pressures cause that operators are forced to change the way how they operate their networks
- Self-Organizing Networks (SON) promise to reduce manual effort needed for network operation by making networks capable to self-organize and manage its resources
- Comarch product portfolio supports SON use cases via automated process management and integration of planning and optimization, configuration management and network provisioning capabilities
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 | Self-tuning OSS Author:Łukasz Mendyk, OSS Product Manager- What an efficient OSS system should entail
- How an OSS system can help you reduce time to market and at the same time maintain profitability
- Why efficiency improvement must be a continuous process
- How system performance can be measured and assessed
- What is the value of Service Fulfillment and Service Assurance KPIs
- What an efficient OSS system means for the quality of your customer service
- How Comarch approaches this challenge
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 | Employing the Self-Organizing Network concept for LTE rollout
Author: Łukasz Mendyk, OSS Product Manager- The role of self-organizing network functions for LTE rollout
- How to control automation in order to align it with business goals
- How to introduce a customer service-centric view for SON implementation
- What is needed for "plug & play" paradigm implementation
- Why SOA is the right approach for SON implementation in a multi-vendor environment
- How to introduce SON, using a step-by-step approach
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 | Fulfilling the Promise of Component-Based Service Creation Author: Łukasz Mendyk, OSS Product Manager - How customer demand for new services can be both a new revenue source as well as a challenge
- How services can be delivered via a generic service assembly process
- Why shorter time-to-market and easy integration are not just meaningless buzzwords
- How to benefit from value chain changes and new partner relationships, such as content providers
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 | Moving Service Assurance to the Next Level Author: Jakub Meisner, OSS Consultant - Learn about ways in which operators ensure the proper quality of many complex services they deliver
- See why the growing number of services means that OSS systems have never been as important as they are nowadays
- Read about the reasons for which operators cannot even think about delivering modern services with good quality without significant help from the supporting systems
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 | SLA Management: What Are You Missing? Author: Jakub Załuski, OSS Product Manager
- What is the role of applications in modern service models?
- How do you build a SID-based service model?
- How can you automate your service model updates?
- How do you prioritize services based on customer information?
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