Customer Management

	From the core of the network to the customer. How OSS ensures a seamless customer experience. Frost & Sullivan Report commissioned by Comarch What are the 4 OSS functions that will influence change in your customer experience? How to make sure your fulfillment system shortens time to market and boosts service innovation? What are the most critical business priorities in your assurance strategy? What actions can you take to ensure network upgrades translate directly into better quality of service? What are the benefits of including customer data in the network planning, engineering and design processes How to effectively manage network traffic and optimize capacity by implementing SON features How Comarch helps MTS Russia improve their customer experience (case study) Download free white paper >>
	Smartphone: The Best Tool for Cutting Field Service Costs and Increasing Productivity Author: Szymon Uczciwek, FSM Product Manager Why mobile access for technicians is crucial for optimal field service management How can Smartphone's support field employees In what way does using a Smartphone improve customer experience Which features of the mobile application for field workforces are the most essential How to choose the best mobile solution for your business Download free white paper >>
	The advantages of Product Catalog-centric BSS Author: Pekka Valitalo, BSS Market Analyst How service providers’ existing BSS systems can slow down their business The disadvantages of having multiple product catalogs How Comarch approaches BSS transformation in terms of product catalog-centric architecture Download free white paper >>
	Increase Your Market Share with NG BSS Author: Paweł Lamik, CRM Product Manager This paper discusses 5 best practices for enabling efficiency and innovation in the delivery of differentiated services and support to customers. It also provides additional suggestions about how BSS solutions currently in use can be leveraged to implement them. These best practices, based on the experiences of Comarch’s customers, are: Enabling sales-driven product innovation Delivering a personalized customer experience Moving operations and customer interactions to the web Focusing on exploring market segments and niches Leveraging partnerships to maximize returns on core assets Download free white paper >>
	Key issues to consider before switching to convergent billing Author: Pekka Valitalo, BSS Market Analyst Why you need to transform your current billing system How a modern convergent billing platform can help you improve customer experience while keeping costs low What features and functionalities you should look for in an ideal convergent billing solution Download free white paper >>
	OSS and CRM – integration that pays Author: Paweł Lamik, CRM Product Manager Learn how much can be done in terms of profitability simply through a tighter integration of CRM and OSS See what happens when customer orientation meets thinking in circuits Find out what the advantages of a centralized product repository and a common workflow engine are. Download free white paper >>
	How to Improve your Customer Experience with Policy Management Author: Pekka Valitalo, BSS Market Analyst How and why did the policy management issue emerge? What does the customer expect? How does policy management affect your customer experience? Download free white paper >>
	Aiming Towards Better Customer Experience with ITIL and eTOM Author: Pekka Valitalo, BSS Market Analyst ITIL is becoming more and more popular among companies but it may also cause overlapping with other standards that are in use within the company Companies should consider ITIL as a set of best practices that have to be tailored according to individual company needs The best practices from ITIL and business process flows from eTOM contribute towards a subset of ITIL-based eTOM business process flows Comarch supports operators with the transformation towards ITIL best practices, based on the vast experience that Comarch has gained from the telecommunications and IT industry Download free white paper >>
	The Way to Customer-Centric Service Management Author:Łukasz Mendyk, OSS Product Manager How to achieve customer-centric service management Why next generation service management is the right way to lower business costs and time-to-market for new services Benefits of pre-integrated customer service fulfillment and assurance Why complete service lifetime support is key to achieve a seamless customer experience How new services can be easily built from reusable components Download free white paper >>
	Moving Service Assurance to the Next Level Author: Jakub Meisner, OSS Consultant Learn about ways in which operators ensure the proper quality of many complex services they deliver See why the growing number of services means that OSS systems have never been as important as they are nowadays Read about the reasons for which operators cannot even think about delivering modern services with good quality without significant help from the supporting systems Download free white paper >>

Drukuj stronę

Polecane White Papers